Terms of Service

 

All purchases of tickets are subject to Sidcup Storyteller’s  “General Admission Terms” copies of which are displayed in our cinemas and which are displayed on the website. The General Admission Terms are deemed to form part of these Terms and are incorporated into these Terms by reference. 

It is your responsibility to check your tickets as we are under no obligation to rectify mistakes after a contract has been formed. Unless otherwise expressly stated elsewhere on the website, or in venue, tickets cannot be exchanged or refunded. 

If you buy food or drink during the ticket booking process on our website and the food and drink you ordered is unavailable when you arrive to collect it in cinema, we will offer you a substitute product (up to a value of the food and drink you purchased) or a refund. You can choose whether to accept the substitute or receive a refund. Unless otherwise expressly stated elsewhere on the website, or mobile apps, food and drink cannot be exchanged or refunded. 

The cancellation rights contained in the Consumer Contracts Regulations 2013 do not apply to the sale of cinema tickets, food and drink. 

We will not be responsible for any tickets that are lost or stolen. 

Seating will be reserved unless otherwise specified expressly during the booking process. 

It is your responsibility to ascertain whether a screening has been cancelled or rescheduled. If a screening is cancelled or rescheduled (for whatever reason), we will use reasonable endeavours to notify you of the cancellation or rescheduling but we do not guarantee that you will be informed of such cancellation or rescheduling before the date / time of the screening. 

The unauthorised use of photographic and recording equipment in our cinemas is strictly prohibited. 

We accept no responsibility for any personal property that is brought to a cinema. 

Child tickets available for children aged 15 and under only.  Family tickets are for groups of 4 with maximum 2 adults. Children must be under 15 to apply.

We reserve the right to refuse admission should you breach any of these Terms and we may on occasions have to conduct security searches to ensure your safety. 

Really Local Group (Broadway) Ltd (“Ealing Project”) is a company registered in England and Wales at Companies House under company number 11981763 and having its registered office at 305 Baltic Quay, 1 Sweden Gate, SE16 7TJ United Kingdom. 

Really Local Group Limited (Broadway) is referred to in these terms and conditions as “we”, “us”, “our” or “Sidcup Storyteller”. 

Please read and retain a copy of the below terms and conditions (the “T&Cs”) carefully as these T&Cs apply to you every time you access, use, purchase a ticket or register on Sidcup Storyteller’s website (http://sidcupstroyteller.co.uk/) or on Sidcup Storyteller’s social media channels (as defined below) or sign, use or register to any of Sidcup Storyteller’s Membership Scheme (as defined in Section A.6 below) collectively, “Sidcup Storyteller’s Channels”). “Sidcup Storyteller’s” means Website and applications enabling you to create and share content or to participate in social networking, provided by third parties (such as Twitter, Facebook) through which Sidcup Storyteller provides services such as information, applications, ticket sales and similar activities. Please note that you may be required to create a password to register to the website, and social page. Both your email address and password will be required to log in thereafter (for security purposes, see C.15 “Privacy Policy”). 

These T&Cs as well as any document expressly referred to therein represent the entire agreement between Sidcup Storyteller and you, which are to be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any claim or dispute arising out of or in connection with the T&Cs. 

All information relating to the T&Cs shall be supplied to you in English only and communications to you will be written in the English language. 

Sidcup Storyteller reserves the right to add or amend these T&Cs from time to time, at its discretion. You agree to be bound by the updated version of the T&Cs as soon as you access, use or register on Sidcup Storyteller’s Channels. Please ensure you have up to date information. If you purchase any ticket, goods or services via Sidcup Storyteller’s website after any amendment to these T&Cs, you agree to be bound by the updated version. 

By entering Sidcup Storyteller you agree to be bound by the rules edited by such Sidcup Storyteller as they may be revised from time to time (the “Admission Terms of Use”). 

To the extent permitted by law, all conditions and warranties implied by law, statute or otherwise are expressly excluded. 

1) Please read and retain a copy of the below terms and conditions (the “T&Cs”) carefully as by registering to any of Sidcup Storytellers’s Membership Scheme (as detailed in Section 6 below), these apply to you. Sidcup Storyteller reserves the right to add or amend these T&Cs from time to time, at its discretion. Changes will take effect as soon as they are posted on Sidcup Storyteller’s website or social media channels except for price rises applicable to Sidcup Storyteller’s Membership Scheme, which can only take effect at the time of the renewal of your Sidcup Storyteller Membership Scheme. You agree to be bound by the updated version of the T&Cs as soon as you access, use or register on the Sidcup Storyteller Channels. The Sidcup Storyteller’s Membership Scheme is subject to availability. 

2) To become a standard or concessions member, you must be 18 or over. Over 18s must show valid proof of being in full time education. If you are under 18, please ask a parent or guardian to register and remain liable to Sidcup Storyteller on your behalf. 

3) Concessions memberships are available for students, over 60s and NHS/Blue Light card holders. Valid proof of ID will be required on collection of the Membership Card to prove eligibility. 

3) To become a member, you must pay a membership fee (the “Membership Fee”). The Membership Fee is the fixed amount in force at the time of joining the chosen Sidcup Storyteller’s Membership and is payable prior to issuance of a membership card (the “Membership Card”) by means of cash, debit or credit card. Alternative means of payment may be offered in future (e.g. Direct Debit). Someone else may make payment on your behalf provided that the payer is at least 18 years of age and is responsible for your compliance with these T&Cs. 

4) To become a member, you agree to apply either by providing your personal details to any of the Sidcup Storyteller’s employees or by filling a form online subject to the below Privacy Policy. Your application to become a Member is an offer to join one of the Sidcup Storyteller’s Membership that will be accepted by taking payment of the Membership Fee, which will create a contract between you and Sidcup Storyteller (the “Membership Agreement”). Sidcup Storyteller reserves the right to decline your offer. 

5) Membership Cards: As a member you will be issued with a Membership Card. Your Membership Card: 

a) is usable upon collection in venue or receipt of your Membership identification number (the “Membership ID”);  

b) is to be presented at each of your visit in any Sidcup Storyteller or your Membership ID is to be inserted on the Sidcup Storyteller Website to redeem your benefits online registration to Sidcup Storyteller website will be required. Sidcup Storyteller is entitled to request proof of your age, identity and/or residence to confirm compliance with these T&Cs or to conform to law, regulation, court order or similar public authority; 

c) is to be used at Sidcup Storyteller only.  

d) is giving you the right to enjoy the advantages on a personal and non-transferable basis and always in accordance within these T&Cs including as per Section 6 below, subject to availability, age restriction, private hires of the Sidcup Storyteller, Admission Terms of Use and/or any relevant promotion terms applicable from time to time;  

e) is to be used on its own and cannot be used in conjunction with any promotions offered by Sidcup Storyteller unless otherwise indicated;  

f) is personal and cannot be assigned or transferred or exchanged or sold to anyone else; and,  

g) is and remains Sidcup Storyteller’s property at all time that it is in your possession for your own personal and non-commercial use only (please keep your Membership Card safe at all times). 

6) The Sidcup Storyteller’s Membership Scheme (the “Membership Scheme”): 

a) 4 (four) free cinema tickets per year, redeemable any time of the week but not at live cinema events, or on freelist suspended films 

b) a 15% discount redeemable against the purchase of film tickets available at Sidcup Storyteller. Discounts on tickets are redeemable for the membership card holder only. Cinema tickets do not include live events. 15% discount is not valid for Child tickets or on Tuesdays during “Tuesday Treat” where all tickets are automatically discounted

c) a 15% discount redeemable against the purchase of food and beverages available at Sidcup Storyteller; Members will receive 15% off all Sidcup Storyteller and Compound Coffee food and drink. Offer does not apply to external food vendors

d) 1 (one) free medium popcorn on first visit 

e) 31 day free trial to MUBI. Offer only available to new MUBI customers. 

f) For the avoidance of doubt, no guest may use your Membership Card in your absence. 

7) Lost, stolen or damaged Membership Cards: You must keep your Membership Card secure and in your possession at all times. Any lost or stolen Membership Card should immediately be reported to Sidcup Storyteller at info@sidcupstoryteller.co.uk. Your lost or stolen Membership Card will be deactivated. If you subsequently find or retrieve such deactivated lost or stolen Membership Card, please destroy it immediately. You must treat your Membership Card with care, and not damage it, or misuse it. If your Membership Card is damaged or defective, please contact Sidcup Storyteller to request a replacement card. If in Sidcup Storyteller’s reasonable opinion, the damage to your Membership Card was caused by intentional recklessness, Sidcup Storyteller reserves the right not to provide a replacement Membership Card.Replacement cards can be picked up from our box office. A reasonable replacement card fee may be charged to cover our costs, in accordance with our standard fee rate (no fee will apply to replacement of a defective Membership Card where Sidcup Storyteller is responsible for the defect). 

8) Withdrawals: Sidcup Storyteller reserves the right to withdraw your Membership if in Sidcup Storyteller’s reasonable opinion, you: a) have used your Membership Card fraudulently, abusively or unlawfully; b) have caused material behavioural issues; c) have failed to comply with your obligation to keep your security information secure; d) have seriously breached these T&Cs; e) have been banned on reasonable grounds from entering any Sidcup Storyteller venue. The withdrawal of your Membership Card for the above reasons means that you will not be able to use it thereafter and it will not give rise to any form of compensation or refund to you. 

9) Intellectual Property Rights: All copyright, trademarks and all other intellectual property rights in and in relation to the Sidcup Storyteller Membership Scheme and/or Membership Card shall at all times remain the property of Sidcup Storyteller or its underlying rights holders. 

10) Data Protection and security: Sidcup Storyteller will process your personal data in order to open, administer and run your account and deal with any enquiry you may have about it. Sidcup Storyteller plays the role of the data controller. If you choose or are provided with, a user name, user identification code, password, security question & answer, verification number or any other piece of security information as part of our security procedures, you must treat such information as confidential and not disclose it to anyone. If you become aware of any unauthorised use of your security information you must inform Sidcup Storyteller immediately. 

11) Cancellation, termination, discontinuation: 

a) Sidcup Storyteller reserves the right to discontinue the Membership Scheme and to stop issuing Membership Cards; 

b) You may cancel any Membership purchased within the first 14 days after issuance; Sidcup Storyteller will refund the Membership Fee paid provided none of the benefits have been used during those 14 days. For any cancellation however caused, Sidcup Storyteller is entitled to charge you at the standard rate for any instances where you have benefited by using your cancelled Membership or Card. If your usage equates the Membership Fee, no refund will occur. If your usage exceeds your Membership Fee, you will be charged at the standard rate. 

12) Liability 

a) Except where expressly provided, nothing in these T&Cs shall constitute a warranty or representation regarding any aspect of the Sidcup Storyteller Channels or products and/or services provided by Sidcup Storyteller. Where a Membership Card is defective, it is Sidcup Storyteller’s liability limited to the replacement of such defective Card. Where erroneous pricing information has been given to you, and the error is obvious and could have been recognised by you as erroneous, we will not be obliged to supply goods and services at the erroneous price. Sidcup Storyteller shall not be liable to you for any special, indirect or consequential losses incurred by you in any way. Neither shall Sidcup Storyteller be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these T&Cs that are caused by events outside Sidcup Storyteller's reasonable control. 

b) Sidcup Storyteller’s total liability for all claims shall not exceed the amount of the Membership Fee. 

c) Nothing shall be construed as to exclude or limit Sidcup Storyteller’s liability for death or personal injury caused by Sidcup Storyteller’s negligence, for fraud or fraudulent misrepresentation committed by Sidcup Storyteller or its agents, or for any other liability which may not be excluded or limited by law. 

13) Assignment by Sidcup Storyteller: Sidcup Stroyteller reserves the right to assign any and all of its rights or obligations under the Membership Agreement to any company part or affiliated to the Sidcup Storyteller group. 

14) Complaints: should you have any complaints in relation to your Membership and/or these T&Cs, please contact us at info@sidcupstoryteller.co.uk. 

 

1) By purchasing any goods or service online on Sidcup Storyteller’s website, you accept to be subject to the laws, regulations and any other rules applicable to online transactions. All purchase is subject to availability. Any order you make is an offer to purchase from Sidcup Storyteller via any of the Sidcup Storyteller Channels, Sidcup Storyteller accepts your offer (i) in venue, when your payment is taken by Sidcup Storyteller and/or (ii) on the Sidcup Storyteller Website, when the order confirmation appears on your screen (please retain a record of the confirmation page or e-mail confirmation, if any). 

2) The purchase price, booking fee and delivery cost (if any) shall be as indicated at the time of your order except in cases of obvious error. Price, delivery cost and availability information are subject to change without notice. Purchase prices are inclusive of VAT. 

3) If you are a CEA card holder the individual accompanying you will be given one free ticket as this person is deemed to be present to enable you to visit the cinema, provide you with the assistance you require as a result of your disability, provided however that you purchase an applicable full price ticket for yourself for the same performance, in the same auditorium. 

4) Use of tickets. You represent and warrant that any tickets you purchase are for personal use only, and that they are not purchased as part of any form of business or commercial activity, unless we have expressly authorised otherwise in writing. You undertake that you will not (a) resell or offer for resale any tickets (whether at a premium or otherwise) and/or (b) use tickets for advertising or promotions (including prize draws, competitions, contests and/or sweepstakes) or for any other trade purposes. If you resell or offer for resale any tickets, the tickets in question will be invalid.